It is our great honor that you choose our site. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our item(s) have the following issues that could not meet your requirements, you have the right to return the item(s) to get a refund. Please contact us to request a return or get information about any additional policies that may apply.
RETURNS PACKAGING & CONDITION ON RETURN -
When returning an item(s), please be respectful of it. Your item will be properly boxed/packaged and will be shipped securely
We inspect all returns upon arrival. The amount of your refund may be affected if the item arrives back damaged due to poorly packaged returns. When we receive severely damaged goods due to poor packaging from the customer, we may not be able to give a refund.
Who pays the return shipping costs?
Sportsroyals Pays For Return Shipping - Sportsroyals will pay for the cost of return shipping if the reason for return was result of OUR error. Examples of instances may include:
- Item arrived defective and cannot be fixed with a replacement part
- We shipped out the wrong item #
- We shipped it to the wrong address
- We shipped a duplicate order
- Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
Note: You MUST provide video/photos to support your claim that the item is damaged or defective if the item arrives damaged or malfunctioning.
The Customer Pays For Return Shipping-Customer error results in a return, and the customer is responsible for paying for shipping. Return shipping labels are not provided in these instances. Your refund amount will be reduced by the original shipping and handling fees. Examples of these customer returns may include:
- Buyers Remorse ("Not satisfied with performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", “I tried it, but I want something else”, etc)
- No Reason / No Longer Want
- Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
- Order Cancellation after the item already shipped out, even if you have not yet received the item
- Customer bought the wrong one
- Customer accidentally bought too many
- Customer accidentally provided wrong shipping address
After the 30 day returns period, customers may use the items Sportsroyals manufacturers product warranty period for repairs if the item is faulty or malfunctioning. Please see the manufacturers product warranty for details.
RESTOCKING FEES -
If the package is opened and the product is used. All returns are subject to a 15% restocking fee which will be deducted from your refund if the item is proven to be at customers fault for the reason for return. If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees will apply.
The refund (less shipping and restocking fees) will be applied to your original payment method once the return is processed in our warehouse. Original shipping costs are non-refundable. Please note that the return process involves several stages, so please be patient in awaiting your refund.
ORDERS RETURNED WITHOUT DELIVERY (REFUSING DELIVERY) -
If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return by 'customer error (buyer's remorse)' and our standard Return Policy is applicable on such orders.
If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees above will apply.